Frequently Asked Questions Hopefully this section will help with any questions you may have. Do you offer free pick up and delivery island wide? Is there a minimum on free pick ups and deliveries? What is the turn around time once my cartridges are picked up? Will your remanufactured toner cartridge print the same amount of pages as the OEM cartridge? Is there a limit to the number of times I can recharge my toner cartridge? What if my printer needs to be repaired? What if I have an empty cartridge can I save a trip and just pick up a full cartridge at the same time. What if I experience a mid-cycle failure and the cartridge is mostly used up. What happens to the old toner cartridges that cannot be recycled anymore do you throw them into the local landfill. What does "5% coverage" mean when it comes to OEM page yields for a particular toner cartridge? Do you offer free pick up and delivery island wide? Unfortunetly, we only offer free pick ups/deliveries to a limited delivery area(Honolulu metro). Back to Top Is there a minimum on free pick ups and deliveries? YES, ....ONE! Back to Top What is the turn around time once my cartridges are picked up? Usually 1 to 2 business days. Back to Top Will your remanufactured toner cartridge print the same amount of pages as the OEM cartridge? Yes, We fill according to OEM specifications. Our cartridges will meet or exceed your original cartridge. Back to Top Is there a limit to the number of times I can recharge my toner cartridge? We are constantly replacing internal parts within the cartridge and if needed we may replace the entire cartridge core (no extra charge). We always guarantee the performance of our cartridges. Back to Top What if my printer needs to be repaired? Consult us first, most of the time we can resolve your issue. We also work closely with Integrity Office Equipment and will refer you as one of our customers. Back to Top What if I have an empty cartridge can I save a trip and just pick up a full cartridge at the same time. Yes, But you have to call and let us know ahead of time. Our cartridges are filled to order and as long as we have an empty core, no problem and no extra charge. Back to Top What if I experience a mid-cycle failure and the cartridge is mostly used up. Just let us know, we will fix it and let you completely finish out the cartridge. No extra charge. Back to Top What happens to the old toner cartridges that cannot be recycled anymore do you throw them into the local landfill. We send our unusable empties to the mainland were they are properly recycled. Back to Top What does "5% coverage" mean when it comes to OEM page yields for a particular toner cartridge? 5 percent is maximun amount of toner that can be used to achieve the stated page yield. If you get a sheet of paper and were to fold it into 20 equal squares. Just one of those squares would represent 5% coverage. So then, 6,000 page yield at 5%; is Equal to 3,000 page yield at 10% coverage and 1,500 page yield at 20%;..etc. Back to Top |Welcome| |Price List| |Cash for Empties!| |New Releases| |FREE PRINTER>>>| |Print defects and Solutions| |FAQ| |Price Quote| |Privacy policy|